‘Design for the young and you exclude the old; design for the old and you include the young.’ Through targeting weaker users, inclusive design aims to include older people and those with disabilities. This paper tackles the issue of introducing inclusive design practice to degree-level teaching. Through a final-year student project ‘Pillpunch’, it illustrates how a typical total design method (market and user needs, product design specification, conceptual design, embodiment design, detail design) coupled with user involvement throughout the design process produced an inclusive solution for dispensing medication. It concludes that inclusive design starts with a deep understanding of the target users. Inclusivity is achieved through removing or reducing task requirements to accommodate a wider range of user capabilities, whilst maintaining mainstream aesthetics. The method used in the project is typical for undergraduate projects, thus the case study can be utilized by design educators in teaching inclusive design.
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